Returns & Exchanges
At Bird Collective, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit for your next birding adventure, you can return or exchange unwashed and unworn items within 30 days of delivery.
Start Your Return
Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure your gear makes it safely back to our nest.
Pack and Ship
Securely pack your items in their original packaging, attach the shipping label, and drop the package off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing